Job Description
Join our innovative team as a Part-Time Remote Tech Support Specialist in Durham, NC! We're seeking tech-savvy individuals to deliver exceptional customer support from home. Enjoy flexible hours while troubleshooting hardware/software issues, resolving network problems, and empowering users. If you're passionate about technology and helping others thrive, this role is your perfect match.
Responsibilities
- Provide remote technical support via phone, email, and chat
- Troubleshoot hardware/software issues (Windows/macOS)
- Diagnose and resolve network connectivity problems
- Install/configure systems and software updates
- Document cases accurately in CRM systems
- Train users on best practices
- Collaborate with senior engineers on complex issues
Qualifications
- 1+ years of technical support experience
- Strong knowledge of OS troubleshooting
- Networking fundamentals (TCP/IP, DNS)
- Excellent communication skills
- CompTIA A+ certification preferred
- Reliable home internet connection
- Ability to work independently
- Customer-focused mindset