Job Description
Join TechFlow Solutions Inc. as a Senior Remote Tech Support Specialist and become the backbone of our cutting-edge IT infrastructure. We're seeking a dedicated professional to deliver exceptional technical assistance to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a fully remote work environment while making a tangible impact on business operations. This direct-hire opportunity offers career growth, professional development, and the chance to work with innovative technologies.
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote support tools
- Provide Tier 2/3 technical assistance for Windows, macOS, and cloud systems
- Document ticket resolutions using ITSM platforms (ServiceNow/Jira)
- Collaborate with cross-functional teams on system improvements
- Train end-users on cybersecurity best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of enterprise-level remote tech support experience
- CompTIA A+/Network+ certifications or equivalent
- Expertise in Active Directory, VPNs, and cloud services (AWS/Azure)
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems and remote access tools
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision