Job Description
Join TechSolutions Inc. as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative remote-first culture. Your expertise will directly impact our clients' success while maintaining work-life balance with a flexible schedule.
What We Offer:
- Competitive salary with performance-based bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Professional development stipend
- Remote work options with modern equipment
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document incident reports and resolution procedures in CRM
- Collaborate with global teams during critical outages
- Monitor system performance and proactively address anomalies
- Train junior support staff on escalation protocols
- Implement security patches during maintenance windows
Qualifications
- 3+ years in IT support or helpdesk role
- Experience with Windows/Linux/macOS environments
- Certification in CompTIA A+/Network+ or equivalent
- Strong analytical and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication
- Availability for 12-hour shifts (7pm-7am)
- Proficiency with ticketing systems (ServiceNow/Jira)