Job Description
Join our dynamic team as a Night Shift Support Specialist in Chula Vista, CA! We're seeking dedicated professionals to provide critical technical and customer support during overnight hours. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a pathway to career growth. If you thrive in fast-paced environments and excel at problem-solving, apply today to become an integral part of our 24/7 operations team.
Responsibilities
- Provide remote technical support for enterprise systems and end-user devices
- Monitor and respond to critical alerts via ticketing systems during overnight hours
- Collaborate with global teams to resolve complex IT infrastructure issues
- Document incident reports and maintain accurate knowledge base entries
- Conduct system health checks and preventive maintenance tasks
- Escalate critical incidents to senior engineers with detailed context
- Support security protocols including access management and threat monitoring
Qualifications
- Minimum 2 years of IT support experience in a 24/7 environment
- Proficiency in Windows/macOS administration and networking fundamentals
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Ability to work independently and make sound decisions under pressure
- Excellent written and verbal communication skills
- ITIL Foundation certification preferred
- CompTIA A+ or equivalent technical certification required
- Flexible schedule availability for overnight shifts (11 PM - 7 AM)