Job Description
Join our dynamic team as an immediate hire Night Shift Support Specialist in Henderson, NV! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This is a rare opportunity to launch your career with a forward-thinking company offering competitive compensation and growth potential. Work in a collaborative environment where your problem-solving skills make a direct impact on our clients' success.
Why You'll Love This Role:
- Competitive pay with performance-based incentives
- Comprehensive benefits package (health, dental, vision)
- Opportunities for skill advancement and certifications
- Supportive team culture with 24/7 management coverage
Responsibilities
- Provide Tier 2 technical support via phone, chat, and remote access
- Troubleshoot complex hardware/software issues for enterprise clients
- Document cases meticulously in CRM systems with SLA adherence
- Collaborate with global support teams during handovers
- Proactively monitor systems for potential outages
- Escalate critical issues to senior engineers with detailed context
- Contribute to knowledge base with solution documentation
Qualifications
- Minimum 2 years in IT support/helpdesk environment
- Proficiency with Windows/macOS/Linux operating systems
- Strong networking fundamentals (TCP/IP, DNS, VPN)
- Experience with ticketing systems (ServiceNow, Zendesk)
- CompTIA A+/Network+ certification preferred
- Exceptional written communication skills
- Ability to work independently with minimal supervision
- Flexible availability for overnight shifts (10 PM - 6 AM)