Job Description
Join TechSolutions Inc. and start your IT career tomorrow! We're urgently hiring Night Shift IT Support Specialists in Cincinnati, OH. This premium opportunity offers competitive pay, growth potential, and a dynamic work environment supporting Fortune 500 clients. As a key member of our 24/7 operations team, you'll resolve critical technical issues while enjoying flexible scheduling and comprehensive benefits.
Why TechSolutions? We provide industry-leading training, career advancement pathways, and a culture that values innovation. Our Cincinnati facility features modern workspaces, collaborative teams, and cutting-edge technology – perfect for launching your tech career.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues during night shifts
- Monitor and maintain network infrastructure, servers, and cloud systems
- Resolve user tickets via ticketing systems with SLA compliance
- Execute system backups, updates, and security patches
- Document incident reports and create knowledge base articles
- Collaborate with global IT teams for cross-functional support
- Implement cybersecurity protocols and access controls
Qualifications
- 1+ years of IT support experience or relevant certification
- Proficiency in Windows/macOS administration and networking
- Strong troubleshooting skills with hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira)
- CompTIA A+/Network+ or equivalent certification preferred
- Excellent communication and problem-solving abilities
- Ability to work independently during night shifts (6 PM - 6 AM)
- Basic knowledge of cloud platforms (AWS, Azure)