Job Description
Join TechSolutions Pro and enjoy the flexibility of remote work with weekly paychecks! We're seeking passionate Tech Support Specialists to join our growing team in Pittsburgh, PA. Provide exceptional technical assistance to clients while working from the comfort of your home. Our competitive compensation package includes weekly direct deposits, comprehensive benefits, and opportunities for career advancement.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document troubleshooting steps and client interactions in CRM systems
- Collaborate with engineering teams to escalate complex technical problems
- Maintain high customer satisfaction scores through proactive communication
- Conduct virtual training sessions for clients on system usage
- Monitor system performance and recommend improvements
- Stay updated on emerging technologies and industry best practices
Qualifications
- 2+ years of technical support experience with remote work exposure
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex issues with minimal supervision
- Experience with ticketing systems (Zendesk, Jira, etc.)
- Strong time management and organizational abilities
- High-speed internet connection and dedicated home office setup