Job Description
Join Lincoln Tech Hub as a Part-Time Remote Tech Support Specialist and become the digital hero for clients across Nebraska! We're seeking tech-savvy professionals to deliver exceptional remote assistance from the comfort of your home. Enjoy flexible scheduling, competitive compensation, and the opportunity to solve complex technical challenges while advancing your IT career. Our collaborative team values innovation and customer-centric solutions, making this ideal for students, career-changers, or experienced technicians seeking work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop tools
- Provide step-by-step technical guidance for OS troubleshooting (Windows/macOS)
- Manage ticket systems with accurate documentation and timely follow-up
- Install/configure VPNs, security software, and network peripherals
- Train clients on cybersecurity best practices and data protection protocols
- Collaborate with senior engineers on escalated technical challenges
- Maintain inventory of loaner equipment and software licenses
Qualifications
- 1+ years of technical support experience or relevant certification (CompTIA A+/Network+)
- Proficiency in remote support tools (TeamViewer, AnyDesk, or LogMeIn)
- Strong knowledge of Windows/macOS, networking fundamentals, and cloud services
- Excellent written/verbal communication with empathetic customer service skills
- Ability to work independently while meeting SLA targets
- High-speed internet connection and dedicated home office space
- Flexible availability including evenings/weekends as needed
- Valid U.S. work authorization and reliable transportation for occasional on-site visits