Job Description
Join our elite night shift support team in Raleigh, NC and unlock your potential with a $5,000 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during critical overnight hours. Enjoy competitive compensation, comprehensive benefits, and a career growth path in a dynamic IT environment. Apply today and start earning tomorrow!
Responsibilities
- Provide 24/7 technical support for enterprise systems and infrastructure
- Monitor and resolve critical system alerts during overnight shifts
- Collaborate with global teams to troubleshoot complex IT issues
- Document incidents, resolutions, and knowledge base articles
- Execute scheduled maintenance and system updates
- Escalate critical issues to senior engineers with SLA compliance
- Maintain security protocols for after-hours access
Qualifications
- 3+ years of IT support or helpdesk experience
- Shift work availability (10 PM - 6 AM)
- Proficiency in Windows/Linux systems and cloud platforms
- Strong troubleshooting skills with networking fundamentals
- IT certifications (CompTIA A+, Network+, or equivalent)
- Exceptional problem-solving and communication abilities
- Experience with ticketing systems (ServiceNow, Jira)