Job Description
Join TechSolve Solutions as a Night Shift Support Specialist and become an integral part of our 24/7 operations team. We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. If you're a night owl who thrives in dynamic settings and values work-life balance, this is your opportunity to excel.
Responsibilities
- Monitor and resolve technical issues via phone, email, and chat during overnight shifts
- Document all support tickets using CRM systems with precision and efficiency
- Collaborate with cross-functional teams to escalate complex issues
- Perform system maintenance and updates during low-traffic periods
- Provide exceptional customer service with a focus on first-call resolution
- Train and mentor junior support staff on best practices
- Analyze support metrics to identify process improvement opportunities
Qualifications
- Minimum 2 years of technical support experience in a 24/7 environment
- Proficiency in troubleshooting Windows, macOS, and mobile devices
- Strong knowledge of networking fundamentals and cloud services
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk, Jira, or similar support platforms
- Flexibility to work weekends and holidays as needed