Job Description
Join our elite Night Shift Support team at NexusTech Solutions, where innovation meets reliability. We're seeking dedicated professionals to safeguard our 24/7 operations while Seattle sleeps. This role offers unparalleled growth opportunities, premium benefits, and the chance to work with cutting-edge technology in a collaborative environment. Embrace the rhythm of the night and become a cornerstone of our success story.
Responsibilities
- Provide 24/7 technical support for enterprise systems and client infrastructure
- Monitor and resolve critical incidents during overnight hours with SLA precision
- Collaborate with global teams to ensure seamless cross-shift handovers
- Document knowledge base articles and troubleshooting protocols
- Proactively identify system vulnerabilities and implement preventative measures
- Contribute to continuous improvement initiatives for support workflows
Qualifications
- 3+ years in IT support or system administration
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong problem-solving skills with incident management experience
- CompTIA Network+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Flexibility to adapt to evolving technologies and processes