Job Description
Are you a tech-savvy problem solver looking for a remote career in Pittsburgh? We are seeking dedicated Technical Support Specialists to join our high-performing team. Enjoy the flexibility of working from home with a competitive salary and a lucrative sign-on bonus!
Why You'll Love Working With Us:
- Generous $2,500 Sign-on Bonus upon hire
- Competitive Pay: $22 - $28 per hour
- 100% Remote Work Environment
- Comprehensive Health, Dental, and Vision Insurance
- Professional Development and Training Opportunities
We are looking for individuals who are passionate about technology and customer satisfaction. If you have a knack for diagnosing issues and a friendly demeanor, we want to hear from you.
Responsibilities
- Provide top-tier technical support via phone, email, and live chat to remote customers.
- Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with senior IT staff to escalate and resolve complex technical tickets.
- Guide users through software installations and updates.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- 1-2 years of professional experience in technical support or customer service.
- Strong working knowledge of Microsoft Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a home office environment.
- Reliable high-speed internet connection.