Job Description
We are seeking a detail-oriented Remote Tech Support Specialist to join our elite team in Durham, NC. As a leader in IT solutions, we offer a comprehensive benefits package and, importantly, **provide all necessary equipment** to ensure you have the best tools to succeed from home. If you thrive in a fast-paced environment and enjoy helping others solve technical problems, this is the opportunity for you.
Responsibilities
- Provide remote technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues for company devices.
- Install, configure, and maintain operating systems and peripherals.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with senior engineers to escalate complex issues and ensure timely resolution.
- Maintain a high level of customer satisfaction by providing clear, jargon-free explanations.
- Stay updated on the latest technology trends and internal procedures.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable high-speed internet connection and a dedicated home workspace.