Job Description
Are you looking for a stable, high-impact role in the technology sector?
IndyTech Solutions is expanding our support team and is seeking a dedicated Night Shift Support Specialist to join our Indianapolis, IN location. We offer a direct hire opportunity with competitive pay and a culture that prioritizes employee well-being and professional growth.
As a key member of our support team, you will ensure our systems remain secure and operational during off-peak hours. If you have a passion for troubleshooting and enjoy a quieter work environment, this is your chance to advance your career in a dynamic industry.
Responsibilities
- Monitor system performance and troubleshoot technical issues during the night shift.
- Respond to and resolve incoming support tickets via phone, email, and remote support tools.
- Perform routine maintenance, updates, and patch management on servers and workstations.
- Document all incidents, resolutions, and technical steps in our CRM system.
- Collaborate with the day-shift team to ensure seamless handovers of complex issues.
- Ensure data security and compliance with company IT protocols.
- Assist in the deployment of new hardware and software as needed.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Minimum of 1-3 years of experience in IT support, Help Desk, or a related technical role.
- Strong problem-solving skills and the ability to diagnose complex technical issues quickly.
- Excellent written and verbal communication skills.
- Ability to work rotating night shifts (e.g., 6:00 PM to 6:00 AM) consistently.
- Familiarity with remote desktop software (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow, Jira).