Job Description
Are you looking for a rewarding opportunity with a competitive pay structure and immediate impact? Apex Tech Solutions is currently hiring Night Shift Support Specialists for our Baltimore, MD location. We are thrilled to offer a $5,000 Sign-On Bonus to new hires who join our team! If you thrive in a fast-paced environment and have a passion for helping others solve complex technical problems, we want to hear from you.
Why Join Us?
- Generous Sign-On Bonus: Receive $5,000 upon successful completion of your probationary period.
- Night Shift Premium: Enjoy a competitive hourly rate with shift differentials.
- Comprehensive Benefits: Health, dental, vision, and 401(k) matching available.
- Professional Growth: Clear pathways for advancement into senior support roles and management.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring they receive top-tier technical assistance during off-hours. Your expertise will be critical in maintaining our reputation for excellence.
Responsibilities
- Provide exceptional technical troubleshooting and support for hardware, software, and network issues.
- Manage and resolve incoming support tickets via phone, email, and chat with a focus on speed and accuracy.
- Diagnose complex technical problems and provide step-by-step solutions to end-users.
- Document all support interactions, resolutions, and system configurations in our CRM database.
- Collaborate with the day-shift team to escalate critical issues and ensure continuity of service.
- Stay updated on the latest technology trends and internal tools to provide informed assistance.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Minimum of 2 years of experience in technical support, IT help desk, or customer service.
- Strong working knowledge of Windows and Mac operating systems, as well as common office software.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively during night shift hours.
- Must be willing to work rotating night shifts, including weekends and holidays.