Job Description
Are you a night owl looking for a lucrative career in IT support?
We are currently seeking a Night Shift Support Specialist to join our growing team in Raleigh, NC. At Apex Technical Solutions, we believe in rewarding our employees with competitive pay and a flexible schedule that suits your lifestyle.
As a night shift specialist, you will be the first line of defense for our clients, ensuring critical systems remain operational while the rest of the world sleeps. If you have a passion for technology and problem-solving, this is the perfect opportunity for you.
Why Join Us?
- High Paying Role: Earn up to $35/hr with performance bonuses.
- No Commute: Enjoy the peace and quiet of working while others are asleep.
- Benefits: Comprehensive health, dental, and vision insurance.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Monitor server health, security alerts, and system logs during night hours.
- Resolve incoming support tickets with a focus on speed and accuracy.
- Document all technical interventions and maintain a knowledge base.
- Escalate complex issues to the appropriate team members during the handover period.
- Ensure 100% customer satisfaction through professional and empathetic communication.
Qualifications
- Minimum of 3 years of experience in IT Support, Help Desk, or Technical Support.
- Experience working in night shifts or rotating schedules is strongly preferred.
- Strong proficiency in Windows 10/11 and troubleshooting protocols.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision in a quiet environment.
- Reliable transportation (as shifts are fixed).