Job Description
Join TechSolve Inc.'s dynamic remote team as a Part-Time Tech Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical assistance to our Sacramento-based clients. Enjoy flexible hours while troubleshooting hardware/software issues, optimizing system performance, and ensuring seamless digital experiences. This role offers competitive compensation and the opportunity to grow within a cutting-edge tech environment.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain software and hardware systems
- Document cases accurately in CRM systems and track resolution metrics
- Train users on cybersecurity best practices and system updates
- Collaborate with senior engineers on complex technical escalations
- Monitor system health and proactively address potential disruptions
- Provide exceptional customer service with clear communication
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills with diagnostic tools
- Excellent written/verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, ServiceNow)
- Valid California driver's license (for occasional on-site support)