Job Description
Join our dynamic team as a Night Shift Support Specialist in Philadelphia! We're seeking dedicated professionals to provide exceptional technical assistance during overnight hours. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth. Work in a modern, collaborative environment while serving our global clients. Apply today and become part of our award-winning support team!
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat for enterprise clients
- Troubleshoot complex hardware/software issues and implement solutions
- Monitor system performance and escalate critical incidents to senior engineers
- Document support tickets and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to resolve escalated issues
- Conduct proactive system health checks during off-peak hours
- Maintain SLA compliance and customer satisfaction metrics
Qualifications
- 2+ years of technical support experience in a 24/7 environment
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, server, and application issues
- Excellent written and verbal communication abilities
- ITIL Foundation certification preferred
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during overnight shifts
- Valid Pennsylvania driver's license (required for occasional on-site visits)