Job Description
Join our elite night shift team in Tucson and unlock your potential with a $3,000 sign-on bonus! TechGuard Solutions is seeking dedicated Night Shift Support Specialists to provide critical 24/7 technical assistance to enterprise clients. This premium opportunity offers competitive compensation, career growth, and the unique satisfaction of keeping systems running during high-stakes overnight hours.
As a cornerstone of our operations, you'll resolve complex issues while enjoying a collaborative, supportive environment. We value night owls who thrive in focused, independent work settings. Apply today and start your journey with industry leaders in managed IT services!
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients during night shift (10 PM - 6 AM)
- Monitor and resolve system alerts, outages, and performance issues
- Document all interactions in CRM systems with detailed resolution notes
- Collaborate with global support teams via Slack and ticketing systems
- Conduct proactive system maintenance and security patching
- Mentor junior support staff during shift transitions
- Participate in quarterly after-hours deployment rollouts
Qualifications
- 3+ years of enterprise-level technical support experience
- CCNA/CompTIA Security+ certification or equivalent
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- Ability to work independently with minimal supervision
- Excellent written communication skills for technical documentation
- Availability to work flexible nights, weekends, and holidays
- Valid Arizona driver's license (for occasional on-site visits)