Job Description
Join our dynamic team as a Night Shift Support Specialist in Mesa, AZ! We're seeking dedicated professionals to provide exceptional technical and customer support during overnight hours. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. This role is perfect for night owls who thrive in fast-paced settings and want to make a real impact. Apply today and become part of our innovative solutions family!
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues with remote tools
- Document all interactions in ticketing systems with detailed notes
- Collaborate with day-shift teams for seamless handover of critical issues
- Monitor system health and proactively address potential outages
- Train junior staff on troubleshooting methodologies
- Escalate complex issues to senior engineers when necessary
Qualifications
- High school diploma or equivalent; technical certification preferred
- 2+ years in IT support or customer service role
- Proficiency with Windows/macOS, networking basics, and cloud platforms
- Exceptional problem-solving and communication skills
- Ability to work independently during overnight shifts
- CompTIA A+ or equivalent certification is a plus
- Experience with ticketing systems (e.g., Jira, Zendesk)
- Valid Arizona driver's license (for occasional on-site visits)