Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation journey. We're seeking a tech-savvy problem-solver to deliver exceptional remote support across diverse IT environments. Enjoy competitive compensation, comprehensive benefits, and a flexible work-from-home setup while representing a Denver-based industry leader.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 support for Windows, macOS, and cloud applications
- Document troubleshooting steps and maintain detailed ticket histories
- Collaborate with cross-functional teams to escalate complex issues
- Conduct proactive system health checks and maintenance
- Train end-users on security best practices and new technologies
- Monitor support ticket queues and maintain SLA compliance
Qualifications
- 3+ years of remote tech support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and networking fundamentals
- Proficiency with remote support tools (TeamViewer, AnyDesk)
- Strong written/verbal communication skills
- Experience with ticketing systems (Zendesk, Jira)
- Ability to work independently with minimal supervision
- Valid US work authorization required