Job Description
Join Nexus Global Solutions as a Night Shift IT Support Specialist and earn premium compensation while serving as the backbone of our 24/7 operations. This high-impact role offers unparalleled growth opportunities in a dynamic environment where your expertise directly impacts mission-critical systems. Enjoy competitive benefits, remote flexibility options, and a culture that values technical excellence and work-life balance.
As a key member of our elite Night Shift Team, you'll troubleshoot complex infrastructure issues, implement cutting-edge solutions, and collaborate with global stakeholders. Our Kansas City facility operates with state-of-the-art technology, and we're seeking dedicated professionals who thrive in after-hours environments.
Responsibilities
- Provide Tier 2/3 technical support for enterprise systems including cloud platforms, network infrastructure, and security protocols
- Monitor and resolve critical system alerts during night shift hours with SLA-driven response times
- Document incident reports, knowledge base articles, and troubleshooting procedures
- Collaborate with global teams during system migrations, updates, and security patching
- Conduct proactive system maintenance and performance optimization tasks
- Train junior staff on support protocols and emerging technologies
- Implement cybersecurity best practices across night shift operations
Qualifications
- 5+ years of experience in enterprise IT support or system administration
- CCNA, CompTIA Security+, or AWS/Azure certification required
- Expertise in Windows Server, Linux, and hybrid cloud environments
- Proven experience with ticketing systems (ServiceNow/Jira) and monitoring tools
- Strong background in network troubleshooting (TCP/IP, DNS, DHCP)
- Ability to work independently during off-hours with minimal supervision
- Excellent written communication skills for technical documentation
- Experience with virtualization technologies (VMware/Hyper-V)