Job Description
Join our elite 24/7 operations team as a Night Shift IT Support Specialist in Chicago. You'll be the backbone of our global infrastructure, ensuring seamless system performance while the city sleeps. This premium role offers unmatched career growth in a dynamic tech environment with cutting-edge tools and competitive benefits. Experience the unique satisfaction of being the silent hero behind our clients' success.
Responsibilities
- Provide Tier 2/3 technical support for cloud infrastructure, networking, and enterprise systems during night shift hours
- Monitor and respond to critical alerts via ticketing system (ServiceNow) and communication platforms (Slack)
- Execute system patching, updates, and maintenance during off-peak hours
- Collaborate with global teams during critical incidents and major deployments
- Document technical procedures and create knowledge base articles
- Maintain security protocols and compliance standards for night shift operations
- Conduct root cause analysis for complex system failures
Qualifications
- 3+ years in enterprise IT support with night shift experience
- Expertise in Windows Server, Active Directory, and virtualization (VMware/Hyper-V)
- Strong networking fundamentals (TCP/IP, DNS, DHCP, firewalls)
- Proficiency with monitoring tools (SolarWinds, Nagios) and ticketing systems
- CompTIA Security+ or equivalent certification required
- Excellent written communication for incident reporting
- Ability to work independently with minimal supervision
- Experience with cloud platforms (AWS/Azure) preferred