Job Description
Launch your IT career with our comprehensive paid training program for Remote Tech Support Specialists! At NexusTech Solutions, we invest in talent by providing industry-leading certification training while you work. Enjoy full remote flexibility from Fort Worth, TX with competitive pay and career advancement opportunities. Join our award-winning team serving Fortune 500 clients and gain expertise in cloud systems, cybersecurity protocols, and enterprise-level troubleshooting. No prior experience required—just your passion for technology and customer service.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 technical support for Windows/macOS environments
- Document incident tickets using ITIL-compliant systems
- Collaborate with cross-functional teams on complex escalations
- Maintain SLA compliance for enterprise clients
- Contribute to knowledge base documentation
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and troubleshooting aptitude
- Strong customer service orientation (1+ years experience)
- Reliable home office setup with high-speed internet
- Ability to work independently with minimal supervision
- Flexibility for occasional after-hours support
- Willingness to obtain CompTIA A+/Network+ certifications