Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to deliver exceptional technical support during critical overnight hours. Enjoy premium compensation, comprehensive benefits, and a dynamic work environment where your expertise directly impacts client success. With flexible scheduling and advancement opportunities, this role is perfect for tech-savvy individuals ready to excel in a high-energy night team.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, security incidents, and performance issues during overnight hours
- Collaborate with global teams to document troubleshooting procedures and knowledge base articles
- Execute scheduled maintenance, updates, and system optimizations during low-traffic periods
- Escalate complex issues to senior engineers with detailed incident reports
- Maintain 99.9% system uptime through proactive monitoring and rapid response
- Contribute to continuous improvement initiatives for support workflows
Qualifications
- 2+ years of IT support experience with night shift or 24/7 operations background
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network, hardware, and software troubleshooting
- CompTIA A+/Network+ certification or equivalent industry credential
- Exceptional written communication skills for incident documentation
- Ability to work independently with minimal supervision during overnight shifts
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools (Splunk, Nagios)
- Valid driver's license and reliable transportation for on-site emergencies