Job Description
Join our award-winning IT team as a Senior Remote Tech Support Specialist and elevate your career in the heart of Las Vegas' thriving tech scene. We're seeking elite professionals to deliver world-class technical support to Fortune 500 clients while enjoying unparalleled flexibility and compensation. This role combines deep technical expertise with exceptional customer service in a dynamic, remote-first environment. Why NexusTech? Industry-leading benefits, cutting-edge technology stack, and career advancement opportunities unmatched in the region. What you'll gain: Competitive salary, equity options, unlimited PTO, and $5,000 annual professional development budget.
Responsibilities
- Delicate Tier 3/4 technical support for enterprise clients via remote channels (phone, chat, video)
- Resolve complex hardware/software issues including cloud infrastructure, virtualization, and cybersecurity protocols
- Document technical solutions with precision in ServiceNow and maintain knowledge base articles
- Collaborate with global engineering teams to resolve systemic issues and implement preventative measures
- Mentor junior support staff and conduct technical training workshops
- Lead major incident response during critical outages with SLA adherence
- Analyze support metrics to identify optimization opportunities and improve customer satisfaction
Qualifications
- 5+ years of enterprise-level technical support experience with cloud platforms (AWS/Azure/GCP)
- Expert-level certifications: CompTIA AITP, CCNA, or equivalent
- Proficiency in scripting (Python/PowerShell) and automation tools
- Exceptional troubleshooting skills for complex network, storage, and application issues
- Experience with remote support tools (TeamViewer, AnyDesk, Splashtop)
- Strong written and verbal communication with executive client experience
- Ability to work independently across time zones with minimal supervision
- Background in financial services or healthcare IT preferred