Job Description
Join our dynamic team as a Senior Remote Tech Support Specialist and become the backbone of our client's digital ecosystem. We're seeking a highly skilled professional to deliver exceptional technical assistance to users across the United States. This fully remote position offers the flexibility to work from anywhere while making a tangible impact in Lexington's thriving tech community. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a supportive environment.
Responsibilities
- Provide advanced remote technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve complex IT problems with minimal supervision
- Document all interactions and resolutions in our ticketing system
- Collaborate with cross-functional teams to implement system improvements
- Train users on best practices for cybersecurity and data protection
- Monitor system performance and proactively address potential issues
- Maintain up-to-date knowledge of emerging technologies and industry trends
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ and Network+ certifications required
- Proficiency in Windows, macOS, and cloud-based platforms
- Strong troubleshooting skills with ability to analyze complex systems
- Excellent written and verbal communication skills
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
- Ability to work independently and manage multiple priorities
- Valid driver's license and reliable internet connection