Job Description
We are currently seeking a dedicated Remote Tech Support Specialist to join our dynamic team in Pittsburgh, PA. If you thrive in a fast-paced environment and have a passion for solving complex technical problems, this is your opportunity to advance your career while enjoying the flexibility of working from home. We offer a competitive salary, comprehensive benefits, and a supportive culture that values your contributions.
Why Join Us?
- 100% Remote Work: Enjoy the freedom of working from anywhere in the US.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the IT sector.
- Modern Tools: Work with cutting-edge technology and support platforms.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and prioritize incoming support tickets in a ticketing system (e.g., Zendesk, ServiceNow).
- Document all technical issues, resolutions, and customer interactions accurately.
- Collaborate with senior IT staff to resolve complex escalations and improve support processes.
- Conduct remote training sessions to educate users on best practices and new software updates.
- Ensure compliance with company security policies and data protection regulations.
Qualifications
- High school diploma or equivalent; Associate's degree in Computer Science or IT preferred.
- Minimum of 1-3 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware components.
- Excellent verbal and written communication skills with a focus on customer satisfaction.
- Ability to work independently and manage time effectively in a remote setting.
- Must have a reliable high-speed internet connection and a dedicated home office space.