Job Description
Join TechGuard Solutions' elite night shift support team and become the backbone of our 24/7 operations. As a Night Shift Support Specialist, you'll provide critical technical assistance to enterprise clients while enjoying premium compensation and a collaborative work environment. This role offers exceptional growth opportunities for dedicated professionals who thrive in after-hours settings.
We offer comprehensive benefits including health insurance, 401(k) matching, and performance bonuses. Our Milwaukee facility features modern amenities and a supportive culture that values work-life balance. Apply today to start your career with an industry leader committed to your success.
Responsibilities
- Provide Tier 2-3 technical support for enterprise software systems during night shift hours
- Monitor and resolve critical system alerts with SLA adherence
- Document all incidents, resolutions, and knowledge base contributions
- Collaborate with global teams during cross-technical troubleshooting
- Conduct proactive system health checks and maintenance tasks
- Train and mentor junior support staff on escalation protocols
- Implement security protocols for after-hours access and data handling
Qualifications
- 3+ years of technical support experience in enterprise environments
- Advanced certification in CompTIA Network+ or equivalent
- Proficiency in Linux/Windows server administration
- Strong analytical skills for complex system diagnostics
- Exceptional written and verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira)
- Ability to work independently during overnight shifts
- Valid driver's license for occasional on-site support