Job Description
Join our elite night shift support team and become the backbone of our 24/7 operations! TechSolutions Inc. is seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance to our global client base. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career growth potential in a dynamic tech environment. You'll be the hero of our night operations, ensuring seamless system performance and client satisfaction while the city sleeps.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and maintain network infrastructure, servers, and cloud services during night hours
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with global teams during critical system outages and escalations
- Proactively identify and resolve potential system vulnerabilities before business hours
- Conduct regular system backups and maintenance tasks during low-traffic periods
Qualifications
- Minimum 2 years of experience in IT support or helpdesk roles
- Proficiency with Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Previous night shift experience highly desirable