Job Description
Join CyberNexa Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital transformation. We're seeking a tech-savvy professional to deliver exceptional remote support to our Kansas City-based clients. Enjoy the flexibility of working from home while making a tangible impact in a rapidly growing tech environment. Our team thrives on innovation, collaboration, and continuous learning, offering competitive benefits and career growth opportunities.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, email, and remote desktop tools
- Provide tier-2 support for Windows/macOS systems and enterprise applications
- Document troubleshooting steps and maintain detailed case histories in CRM systems
- Collaborate with network engineers to resolve connectivity and security incidents
- Train end-users on new software implementations and best practices
- Monitor ticket queues and prioritize critical system outages
Qualifications
- 3+ years of experience in remote desktop support (Windows/macOS)
- CompTIA A+ or equivalent certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, VPN)
- Strong diagnostic skills with ticketing systems (ServiceNow, Jira)
- Excellent written/verbal communication abilities
- Experience with cloud platforms (AWS, Azure) preferred
- Ability to work independently with minimal supervision