Job Description
Join the Elite Night Operations Team at Apex Support Systems
We are looking for a detail-oriented Night Shift Support Specialist to join our Dallas-based technical team. If you thrive in a quiet environment and enjoy solving complex technical challenges while the rest of the world sleeps, this is the perfect role for you.
As a critical link in our 24/7 support chain, you will ensure our infrastructure remains robust and our clients receive seamless assistance. We offer a premium compensation package, comprehensive benefits, and a culture that values consistency and expertise.
Responsibilities
- Monitor server health and network performance during off-peak hours to ensure maximum uptime.
- Resolve incoming technical support tickets with high accuracy and speed.
- Perform routine system backups, patch management, and security updates.
- Provide advanced troubleshooting for hardware, software, and connectivity issues.
- Document all technical resolutions and update our internal knowledge base.
- Collaborate with the day-shift team to hand over critical issues and status updates.
Qualifications
- 1-3 years of professional experience in IT support, Help Desk, or Technical Support.
- Strong problem-solving skills and the ability to work independently.
- Flexibility to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Proficiency with operating systems (Windows, macOS) and remote access tools.
- Excellent verbal and written communication skills.