Job Description
Join TechNova Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking tech-savvy professionals with a passion for problem-solving to provide exceptional remote support from the comfort of your home office. Enjoy flexible scheduling while making a tangible impact in New York's thriving tech landscape.
At TechNova, we empower our team with cutting-edge tools and continuous learning opportunities. This role is perfect for students, career switchers, or experienced professionals seeking work-life balance without compromising on professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 support for Windows/macOS, cloud platforms, and network connectivity
- Document all interactions using our ticketing system with precision and clarity
- Collaborate with senior engineers on complex escalations
- Conduct proactive system health checks for key client accounts
- Deliver exceptional customer service with empathy and technical expertise
- Stay current on emerging technologies through our knowledge base
Qualifications
- 1+ years of technical support experience in a remote environment
- Proficiency in Windows/macOS, Office 365, and basic networking
- CompTIA A+ or equivalent certification preferred
- Strong diagnostic skills with ability to troubleshoot complex issues
- Excellent written/verbal communication in English
- Self-motivated with ability to work independently
- Available 20-25 hours/week with flexible scheduling
- Reliable high-speed internet connection