Job Description
Join Alaska Tech Solutions and become a vital part of our award-winning remote support team! We're seeking passionate tech professionals to deliver exceptional digital experiences to clients across Anchorage and beyond. Enjoy competitive compensation, flexible remote work, and career growth in Alaska's thriving tech hub. Why join us?
- Industry-leading training and certification programs
- Comprehensive benefits package including health insurance
- Collaborative remote work environment with cutting-edge tools
- Opportunities to specialize in cybersecurity or cloud technologies
Responsibilities
- Diagnose and resolve complex hardware/software issues via remote access tools
- Provide exceptional customer support for Windows/macOS/Linux systems
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with network engineers on security protocols and system updates
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of technical support experience with remote work tools
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, VPNs, and endpoint security
- Strong diagnostic skills for hardware, software, and network problems
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work independently with minimal supervision