Job Description
Join TechFlow Solutions as a Part-Time Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a tech-savvy professional to provide exceptional remote support to our growing portfolio of Portland-based businesses. Enjoy flexible hours (20-25 hrs/week) while troubleshooting hardware/software issues, optimizing network performance, and delivering world-class customer service—all from your home office.
This role is perfect for tech enthusiasts looking to balance work with personal commitments while making a tangible impact. You'll collaborate with our dynamic team using cutting-edge tools like Zendesk and TeamViewer, ensuring every interaction leaves our clients feeling valued and supported.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Install, configure, and maintain operating systems and applications
- Document troubleshooting steps and maintain accurate incident logs
- Provide training on security best practices and system usage
- Collaborate with senior engineers on complex technical escalations
- Monitor system health and proactively address performance bottlenecks
- Maintain client relationships through timely follow-up and feedback collection
Qualifications
- 2+ years of technical support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills for network connectivity and hardware issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Available to work flexible hours including occasional evenings/weekends
- Valid US work authorization required