Job Description
Join our award-winning remote tech support team at NexusTech Solutions and become a cornerstone of digital innovation in Buffalo's thriving tech ecosystem. We're seeking passionate Senior Tech Support Specialists to deliver exceptional remote IT services to Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements while solving complex technical challenges for industry leaders.
Responsibilities
- Provide Tier 3 remote technical support for enterprise-level hardware, software, and cloud infrastructure
- Diagnose and resolve complex network, security, and system performance issues
- Develop and maintain detailed technical documentation and knowledge base articles
- Collaborate with cross-functional teams on system implementations and upgrades
- Mentor junior support staff and conduct technical training sessions
- Implement proactive monitoring solutions to prevent system outages
- Manage client relationships and provide technical consultations
Qualifications
- 5+ years of enterprise-level remote IT support experience
- Expertise in Windows Server, Active Directory, and virtualization technologies
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN, firewalls)
- Industry certifications (CompTIA Network+, CCNA, or AWS Certified Cloud Practitioner)
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Exceptional problem-solving abilities and customer communication skills
- Familiarity with cloud platforms (AWS, Azure, or GCP)