Job Description
Join our award-winning IT team as a Remote Tech Support Specialist and receive a $5,000 sign-on bonus! We're seeking tech-savvy professionals in Wichita, KS to provide exceptional remote technical support to clients nationwide. Enjoy flexible remote work while advancing your career in a dynamic environment with growth opportunities and competitive benefits.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Delicate user training and documentation for IT systems
- Manage ticket queues and SLA compliance
- Collaborate with cross-functional teams on complex incidents
- Implement security protocols and best practices
- Monitor system performance and proactively address issues
Qualifications
- 2+ years technical support experience
- Proficiency in Windows/macOS, networking fundamentals
- Experience with remote support tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Excellent written/verbal communication skills
- Ability to work independently and manage multiple priorities