Job Description
Join Our Award-Winning Tech Team! TechSolve Solutions is seeking a passionate Remote Tech Support Specialist to deliver exceptional customer experiences from the comfort of your home in Baton Rouge, LA. As a key member of our IT department, you'll resolve complex technical issues, optimize system performance, and drive innovation for our diverse client base. Enjoy competitive benefits, flexible scheduling, and a collaborative remote work environment. Apply now to launch your career in tech support!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools (TeamViewer, Splashtop)
- Manage ticket queues in ServiceNow with 98% first-contact resolution rate
- Deploy and configure Windows/macOS systems for enterprise clients
- Document technical procedures in knowledge base with SOP adherence
- Collaborate with Tier 2 engineers for escalated security incidents
- Conduct monthly system health checks for 50+ remote endpoints
- Maintain SLAs with 24/7 on-call rotation (1 week/month)
Qualifications
- 3+ years experience in remote desktop support (CompTIA A+/Network+ preferred)
- Expertise in Windows 11, macOS Ventura, and cloud platforms (Azure/O365)
- Certified in ServiceNow IT Service Management or equivalent
- Proficient with diagnostic tools (Wireshark, Process Monitor)
- Strong written/verbal communication skills for client training
- Ability to troubleshoot VPN connectivity and network protocols
- Experience with ITIL incident/problem management frameworks
- Background in Louisiana tech industry preferred