Job Description
Join a Leading Team in Omaha as a Remote Tech Support Specialist!
ApexTech Solutions is currently seeking a dedicated and detail-oriented Remote Tech Support Specialist to join our dynamic team. We are proud to offer a $2,000 Sign-On Bonus for new hires to recognize your expertise and commitment to excellence.
In this pivotal role, you will serve as the technical bridge between our clients and our engineering teams. We pride ourselves on providing exceptional customer service and cutting-edge IT solutions, and we need someone just like you to maintain that standard. Enjoy the flexibility of remote work while building a rewarding career in a stable industry.
Responsibilities
- Provide remote technical support to clients via phone, email, and secure chat platforms.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage and track incoming support tickets using our ticketing system (Zendesk/Jira).
- Guide customers through complex technical processes and troubleshooting steps.
- Educate clients on software updates, security protocols, and best practices.
- Document all technical interactions and resolutions in the knowledge base.
- Collaborate with senior engineers to escalate and resolve complex cases.
Qualifications
- High School Diploma or GED required; Associate degree in IT, Computer Science, or related field is preferred.
- Minimum of 1-2 years of professional experience in a help desk, technical support, or customer service role.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to work independently in a remote environment with high reliability.
- Must possess a high-speed internet connection and a dedicated workspace.