Job Description
ApexTech Solutions is seeking a highly skilled Senior Remote Tech Support Specialist based in New York, NY. This is a direct-hire position offering the flexibility of remote work with the stability of a full-time role. If you are passionate about resolving complex technical issues and providing exceptional customer service, we want to hear from you.
As a key member of our IT department, you will serve as the first point of contact for technical inquiries, ensuring our internal and external clients experience minimal downtime and maximum efficiency.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- 100% Remote work environment with flexible hours.
- Opportunity for professional growth and certification support.
- State-of-the-art equipment provided for home office setup.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools to end-users.
- Diagnose and resolve complex hardware, software, and network connectivity issues.
- Maintain accurate and up-to-date documentation for all support tickets and resolutions.
- Collaborate with cross-functional teams to improve support processes and knowledge base articles.
- Conduct training sessions for end-users on new software applications and security protocols.
- Monitor system performance and proactively identify potential issues.
Qualifications
- Minimum of 3 years of experience in IT support, Help Desk, or Technical Support.
- Proven experience working remotely in a professional setting.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Experience with ticketing systems (e.g., Jira, Zendesk) and remote access tools.