Job Description
Join TechSolutions Global as a Remote Tech Support Specialist and receive a $5,000 sign-on bonus! We're seeking customer-focused professionals to deliver exceptional technical support to our clients from the comfort of your home in Albuquerque, NM. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment. Be part of an innovative team transforming digital experiences while growing your IT career.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across phone, chat, and email channels
- Document cases accurately in CRM systems and maintain ticket resolution metrics
- Collaborate with engineering teams on complex technical escalations
- Train users on system updates and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+ or equivalent certification required
- Strong troubleshooting and communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office space
- Experience with Zendesk, Jira, or similar ticketing systems