Job Description
Join TechSolve Alaska as a Part-Time Remote Tech Support Specialist and become a vital part of our innovative team. We're seeking a customer-focused professional to deliver exceptional technical assistance to clients across Anchorage and beyond. This flexible remote role offers the perfect opportunity to leverage your IT expertise while maintaining work-life balance. You'll troubleshoot complex issues, implement solutions, and contribute to our mission of seamless digital experiences. Enjoy competitive pay, comprehensive training, and the freedom to work from anywhere in Alaska.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot Windows/macOS systems, networks, and peripherals
- Install, configure, and maintain cloud-based applications and security tools
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers to resolve escalated technical challenges
- Conduct remote user training on IT systems and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of technical support experience in a remote environment
- CompTIA A+ or equivalent certification required
- Expertise in OS troubleshooting (Windows 10/11, macOS)
- Strong diagnostic skills with network connectivity issues
- Proficiency in helpdesk software (Zendesk, ServiceNow)
- Excellent written/verbal communication abilities
- Reliable high-speed internet connection and quiet workspace