Job Description
Join our award-winning team as a Remote Tech Support Specialist in Riverside, CA! We're urgently seeking tech-savvy professionals to deliver exceptional customer support while working from home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic remote environment.
In this pivotal role, you'll be the first point of contact for resolving technical issues across diverse platforms. We provide all necessary equipment and training – you bring your expertise and passion for problem-solving. This is your chance to make a real impact while enjoying the flexibility of remote work.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and troubleshoot Windows, macOS, and network connectivity problems
- Install, configure, and maintain cloud-based systems and security protocols
- Document all interactions and resolutions using our ticketing system
- Collaborate with senior engineers to resolve complex technical escalations
- Develop and maintain knowledge base articles for client self-service
- Maintain 95%+ customer satisfaction through proactive communication
Qualifications
- 3+ years of technical support experience with remote work capabilities
- Expertise in Windows 10/11, macOS, and network troubleshooting
- CompTIA A+ or equivalent certification required
- Strong knowledge of cloud platforms (AWS, Azure, GCP)
- Exceptional customer service and written communication skills
- Ability to work independently in a fully remote setting
- Experience with ticketing systems (Zendesk, ServiceNow) preferred
- Valid California driver's license (for occasional on-site visits)