Job Description
Join TechSolutions Pro's elite remote support team and transform how businesses in Lexington thrive! We're urgently seeking passionate Tech Support Specialists to deliver exceptional service to our growing client base. Enjoy the flexibility of remote work while making a tangible impact in the heart of Kentucky's tech scene. Our comprehensive benefits package includes competitive pay, health insurance, and professional development opportunities.
As a cornerstone of our operations, you'll troubleshoot complex IT challenges with confidence and precision. We value problem-solvers who thrive in dynamic environments and possess a deep commitment to customer satisfaction. If you're ready to accelerate your career while supporting innovative businesses, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Manage and maintain client IT infrastructure including cloud services
- Document all interactions using our ticketing system with precision
- Collaborate with cross-functional teams to implement technical solutions
- Proactively monitor systems to prevent potential disruptions
- Train clients on new technologies and best practices
- Conduct security audits and implement protective measures
Qualifications
- 3+ years of experience in remote technical support
- Expertise in Windows/macOS and network troubleshooting
- CompTIA A+/Network+ certification or equivalent
- Strong analytical and problem-solving abilities
- Exceptional written and verbal communication skills
- Experience with ticketing systems (Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Proficiency in cloud technologies (AWS, Azure, GCP)