Job Description
Join Milwaukee Tech Solutions as a Night Shift Support Specialist and enjoy the perfect work-life balance with our flexible scheduling options. We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining a healthy work-life integration. This role offers competitive compensation, comprehensive benefits, and a dynamic team environment where your contributions are valued.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance during overnight shifts
- Diagnose and resolve hardware/software issues across enterprise systems
- Document all troubleshooting steps and incident reports with precision
- Collaborate with global support teams to escalate complex issues
- Monitor system health and proactively address potential vulnerabilities
- Maintain up-to-date knowledge base articles for internal/external use
- Execute scheduled system maintenance during low-traffic periods
Qualifications
- 2+ years of experience in IT support or helpdesk environments
- Proficiency with Windows/Linux operating systems and network protocols
- Strong problem-solving abilities with analytical thinking
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities during night shifts
- Experience with ticketing systems (ServiceNow, Jira)