Job Description
Join Tampa Tech Solutions and start your career tomorrow! We're seeking dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our clients. This is your opportunity to join a dynamic team in Tampa's thriving tech scene with competitive pay and immediate start. Enjoy flexible scheduling, comprehensive benefits, and a supportive environment where your skills make a real impact. Apply today and begin your rewarding career journey!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot and resolve complex hardware/software issues with precision
- Document all support cases in ticketing systems with detailed resolution notes
- Collaborate with day shift teams for seamless issue escalation and knowledge transfer
- Monitor system health and proactively address potential vulnerabilities
- Maintain high customer satisfaction scores through exceptional service
- Adhere to strict security protocols and compliance standards
Qualifications
- Minimum 2 years in technical support or IT helpdesk role
- Proficiency with Windows/Linux operating systems and network troubleshooting
- Strong problem-solving skills with ability to work independently
- Excellent written and verbal communication abilities
- Valid driver's license and reliable transportation for night shift commute
- Ability to adapt to changing priorities in fast-paced environments
- CompTIA A+ or equivalent certification preferred