Job Description
Join our award-winning remote tech support team and deliver exceptional service to clients across the Midwest. We're seeking a dedicated professional to troubleshoot complex IT issues while enjoying the flexibility of 100% remote work. With a competitive salary and a $3,500 sign-on bonus, this role offers immediate financial incentives alongside long-term career growth in a dynamic tech environment.
Responsibilities
- Provide Tier 2/3 remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues across Windows/macOS platforms
- Implement network security protocols and maintain system integrity
- Document troubleshooting processes and contribute to knowledge base
- Collaborate with engineering teams on complex infrastructure projects
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of enterprise-level tech support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, VPNs, and cloud services (AWS/GCP)
- Strong analytical skills with systematic troubleshooting approach
- Excellent written/verbal communication abilities
- Experience with ServiceNow or Jira ticketing systems
- Ability to work independently with minimal supervision