Job Description
Join TechGuard Solutions' elite night shift team and become the backbone of our 24/7 operations! We're seeking a dedicated Night Shift IT Support Specialist to ensure our San Diego headquarters runs flawlessly while the city sleeps. This direct hire opportunity offers competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment.
As a key member of our infrastructure team, you'll provide critical technical support to internal teams and clients during overnight hours. If you're a problem-solver who thrives in dynamic settings and values work-life balance through a flexible schedule, this is your chance to excel in a rewarding career path with growth opportunities.
Responsibilities
- Provide tier 2-3 technical support for hardware, software, and network issues during night shift hours (11 PM - 7 AM)
- Monitor system performance and proactively address potential security threats
- Execute system backups, patch management, and scheduled maintenance windows
- Document incidents, resolutions, and knowledge base articles with precision
- Collaborate with global teams during critical incident escalations
- Train junior staff on troubleshooting methodologies and best practices
- Optimize system performance through continuous monitoring and analysis
Qualifications
- 3+ years of hands-on IT support experience with Windows/Linux environments
- CompTIA Security+ or equivalent certification required
- Strong knowledge of Active Directory, VPN configurations, and cloud services (AWS/Azure)
- Experience with ticketing systems (ServiceNow/Jira) and monitoring tools (Splunk/Nagios)
- Excellent written and verbal communication skills for cross-functional collaboration
- Ability to work independently with minimal supervision during night shift hours
- Valid California driver's license with clean record for occasional hardware pickups