Job Description
Join our dynamic Fort Wayne team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a tech-savvy professional to deliver exceptional remote and on-site support during critical overnight hours. This flexible part-time role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills shine. If you thrive in fast-paced settings and value work-life balance, apply today to start your journey with an industry leader.
Responsibilities
- Provide Tier 1-2 technical support for hardware/software issues via phone, chat, and remote access
- Monitor system alerts and resolve critical outages during overnight hours
- Document troubleshooting steps and maintain detailed incident reports
- Collaborate with global teams using ticketing systems (Jira/ServiceNow)
- Perform routine system maintenance and security updates
- Train junior staff on escalation protocols and best practices
- Contribute to knowledge base articles and process improvements
Qualifications
- 1+ years of IT helpdesk or technical support experience
- Proficiency in Windows/macOS, networking fundamentals, and cloud platforms
- CompTIA A+ or similar certification preferred
- Exceptional written and verbal communication skills
- Ability to work independently and prioritize tasks under pressure
- Strong analytical and problem-solving abilities
- Flexibility to work weekends/holidays as needed
- Valid driver's license for occasional on-site visits