Job Description
Join our dynamic team as a Night Shift Support Specialist in Bakersfield! We're seeking dedicated professionals to provide exceptional customer and technical support during overnight hours. This flexible part-time role offers competitive pay and opportunities for growth in a supportive environment. If you're a problem-solver with excellent communication skills and thrive in overnight settings, we encourage you to apply today.
Responsibilities
- Provide 24/7 technical support for software/hardware issues via phone, chat, and email
- Monitor system alerts and resolve infrastructure problems during night shifts
- Document all support tickets and maintain accurate case records
- Collaborate with day-shift teams for seamless issue escalation
- Deliver outstanding customer service with empathy and efficiency
- Conduct routine system checks and preventive maintenance
- Train on new technologies and internal processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer support or IT helpdesk role
- Proficiency with Windows/macOS and basic networking concepts
- Strong problem-solving and troubleshooting abilities
- Exceptional written and verbal communication skills
- Ability to work independently during overnight shifts
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Flexible availability for evening/night hours (10 PM - 6 AM)